Return Policy

RETURNS


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Due to the unique nature of our business, we do not accept returns but please contact us if you have any issues with your order.


We gladly accept exchanges and cancellations.

Contact me within 24 hours of delivery.

Ship items back within 7 days of delivery.

Request an order cancellation within: 2 hours of purchase


To be eligible for an exchange, your item must be in the same condition that you received it.


Exchanges

We only replace items if they are defective or damaged in transit and ONLY if the packaged was insured. If you're item arrives via priority mail and is damages, please send us an email (including pictures of the package and item) at hello@thegraciousowl.com. We will contact you within 48 hours excluding weekends.


Shipping

You will be responsible for paying for your own shipping costs for returning your item.  ALL shipping costs are non-refundable. No exceptions.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.